FAQ

At Fila Store, we specialize in six main categories of footwear:

• Boots – Durable and stylish footwear for various occasions
• Casual – Comfortable everyday shoes for daily wear
• Cleated – Performance footwear for sports and athletic activities
• Oversized – Bold, statement pieces for fashion-forward individuals
• Running / Walking – Engineered for comfort and performance during exercise
• Sandals / Slippers – Relaxed footwear for casual and home wear

Our shoes are generally true to size, but we recommend checking the specific size chart available on each product page. If you’re between sizes or have specific fit concerns, we suggest ordering a half size up for optimal comfort.

Currently, we focus on standard widths across our collections. However, our Oversized collection features roomier designs that may accommodate those needing extra width.

We process orders within 1-2 business days. Delivery times vary by shipping method:

• Standard Shipping ($12.95): 10-15 days after dispatch via DHL or FedEx
• Free Shipping (orders over $50): 15-25 days after dispatch via EMS

Yes! We ship globally from our Toronto headquarters. However, we currently cannot deliver to some parts of Asia and select remote regions. During checkout, our system will automatically verify if we can ship to your location.

Absolutely! Once your order ships, you’ll receive a confirmation email with tracking information. This allows you to follow your new footwear’s journey right to your doorstep.

We offer free shipping via EMS for all orders over $50. This option is perfect for stocking up on multiple pairs of casual styles, sandals, or our popular oversized statement pieces.

We offer a 15-day return policy from the date you receive your order. Items must be unworn, in original condition, and in their original packaging with all tags attached.

Please contact our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return, and we’ll guide you through the process.

Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise.

Once we receive your returned items, refunds are processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

We accept all major payment options to ensure a seamless shopping experience:

• Visa
• MasterCard
• JCB
• PayPal

Yes, we take your security seriously. We use industry-standard encryption and security measures to protect your payment information. Additionally, when you pay through PayPal, your financial details are never shared with us.

While you can checkout as a guest, creating an account allows you to track orders, save your preferences, and enjoy faster checkout on future purchases.

Click on “Forgot Password” on the login page and enter your email address. We’ll send you a link to reset your password securely.

Our dedicated customer service team is ready to assist you at [email protected]. We typically respond within 24 hours during business days.

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST. We strive to respond to all inquiries within one business day.

Our headquarters are located at 420 Tycos Dr, Toronto, CA M5T 1T4. From our vibrant Toronto base, we ship worldwide to bring you style and performance wherever you are.