Our Commitment to Your Satisfaction

At Fila Store, we’re dedicated to ensuring your complete satisfaction with every purchase. We understand that sometimes products may not meet your expectations, which is why we’ve created a straightforward and customer-friendly returns and exchanges process. Just as we prioritize the security of your personal information, we’re committed to making your shopping experience as comfortable and convenient as our footwear.

Returns & Exchanges Overview

Return Timeframe

You have 15 days from the delivery date to initiate a return or exchange request for eligible items.

Condition Requirements

To be eligible for return or exchange, items must be:

  • In original, unworn condition
  • With all original tags attached
  • In the original packaging
  • Free from any damage, stains, or odors

⚠️ Non-Returnable Items

Based on our product categories and customer preferences analysis, the following items cannot be returned or exchanged:

  • Cleated footwear (due to hygiene and customization reasons)
  • Oversized specialty items (custom-sized products)
  • Products without original tags or packaging
  • Items showing signs of wear or damage

Step-by-Step Return Process

Step 1: Submit Your Request

Complete the Return & Exchange Request Form below and email it to our customer service team at [email protected] within 15 days of receiving your order.

Step 2: Receive Authorization

Our team will review your request within 1-2 business days and provide you with:

  • Return Authorization Number
  • Prepaid shipping label (for defective items)
  • Detailed return instructions

Step 3: Package and Ship

Carefully package the items following our instructions and ship them to our return center:

Fila Store Returns
420 Tycos Dr
Toronto, CA M5T 1T4

Step 4: Processing & Refund

Once we receive and inspect your return (typically 3-5 business days after arrival), we’ll process your refund or exchange.

Refund Information

Refund Timeline

  • Credit Card Payments (Visa, MasterCard, JCB): 5-10 business days after return processing
  • PayPal Payments: 3-5 business days after return processing

Refund Amount

  • Full refund of product price
  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility (unless item is defective)

Exchange Process

For size or color exchanges:

  1. Follow the same return process outlined above
  2. Clearly indicate your preferred exchange item in the request form
  3. We’ll ship the replacement item once we receive your return
  4. Exchanges are subject to product availability

Return & Exchange Request Form

Email this completed form to: [email protected]

Personal Information:

Full Name: ___________________________

Email Address: _______________________

Order Number: _______________________

Return Details:

Product Name: _______________________

Size: __________ Color: _____________

Reason for Return: □ Size Issue □ Color Difference □ Defective Item □ Other: ___________

Request Type:

□ Refund □ Exchange (Specify preferred size/color: ___________________)

Declaration:

I confirm that the item is in its original condition with all tags attached and packaging intact.

Signature: ___________________________ Date: ___________________

Need Assistance?

Our customer service team is here to help with any questions about returns or exchanges.

Email: [email protected]

Business Hours: Monday-Friday, 9:00 AM to 5:00 PM EST

Address: 420 Tycos Dr, Toronto, CA M5T 1T4

Contact Customer Service

Note: This policy applies to all regions we serve globally, excluding some parts of Asia and remote regions as specified in our shipping policy. For customers in these excluded areas, please contact our customer service for specific return instructions.