Our Commitment to You

At Fila Store, we’re dedicated to making your shopping experience as comfortable and reliable as our footwear. We understand the importance of timely delivery and hassle-free returns, which is why we’ve created clear policies that prioritize your satisfaction.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

Shipping Method Cost Delivery Time Carrier
Standard Shipping $12.95 10-15 business days after shipment DHL or FedEx
Free Shipping Free (orders over $50) 15-25 business days after shipment EMS

Shipping Regions

We proudly ship worldwide, excluding some parts of Asia and remote regions as specified in our detailed shipping policy. For specific regional restrictions, please contact our customer service team.

Returns & Exchanges Policy

Return Timeframe

You have 15 days from the delivery date to initiate a return or exchange request for eligible items.

Condition Requirements

To be eligible for return or exchange, items must be:

  • In original, unworn condition
  • With all original tags attached
  • In the original packaging
  • Free from any damage, stains, or odors

⚠️ Non-Returnable Items

Based on our product categories and customer preferences analysis, the following items cannot be returned or exchanged:

  • Cleated footwear (due to hygiene and customization reasons)
  • Oversized specialty items (custom-sized products)
  • Products without original tags or packaging
  • Items showing signs of wear or damage

Step-by-Step Return Process

1 Submit Your Request

Complete the Return & Exchange Request Form and email it to our customer service team at [email protected] within 15 days of receiving your order.

2 Receive Authorization

Our team will review your request within 1-2 business days and provide you with:

  • Return Authorization Number
  • Prepaid shipping label (for defective items only)
  • Detailed return instructions
3 Package and Ship

Carefully package the items following our instructions and ship them to our return center:

Fila Store Returns
420 Tycos Dr
Toronto, CA M5T 1T4
4 Processing & Refund

Once we receive and inspect your return (typically 3-5 business days after arrival), we’ll process your refund or exchange.

Refund Information

Refund Timeline

Payment Method Processing Time
Credit Card Payments (Visa, MasterCard, JCB) 5-10 business days after return processing
PayPal Payments 3-5 business days after return processing

Refund Amount

  • Full refund of product price
  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility (unless item is defective)

Exchange Process

For size or color exchanges:

  • Follow the same return process outlined above
  • Clearly indicate your preferred exchange item in the request form
  • We’ll ship the replacement item once we receive your return
  • Exchanges are subject to product availability

Need Assistance?

Our customer service team is here to help with any questions about shipping, returns, or exchanges.

Email: [email protected]

Business Hours: Monday-Friday, 9:00 AM to 5:00 PM EST

Address: 420 Tycos Dr, Toronto, CA M5T 1T4

Note: This policy applies to all regions we serve globally, excluding some parts of Asia and remote regions as specified in our shipping policy. For customers in these excluded areas, please contact our customer service for specific return instructions.